Helpline

What We Do


We offer an active listening support service that is confidential and non-judgemental to victims and survivors of all forms of domestic abuse.

Our Freephone helpline, email and web-chat provide national coverage and are open to both females and males aged 18 and over.

You can talk to our Helpline Practitioners for as long as you feel you need to. They will listen and support you through the emotions you are experiencing, in order to make the right decisions for you. Our Helpline Practitioners won’t tell you what to do. We can signpost you to specialist organisations that can assist with an issue you may have.

We can also provide access to counsellors with Islamic knowledge via email only.

Our lines are open 10am – 10pm, 7 days a week (excluding bank holidays) to listen and signpost.

We are able to offer time bound face to face or telephone counselling, dependent on your location and preference. In addition to this the service will offer initial contact with a counsellor within 48 hours – if required.

Ways to get in touch

Before making a call


Callers are asked to ensure they are in a safe environment when making a call to the helpline.

Callers do not have to give their real name if they do not want to, an alias can be provided. Or if callers prefer, our Helpline Practitioners can offer a caller contact code which can be used each time a call to the helpline is made. This allows us to easily find call records and means callers will not be asked to repeat information they have previously provided.

Who answers the helpline calls?


The helpline is answered by fully trained and experienced Practitioners.

They have the skills to actively listen to caller needs in order to respond to what they are looking for in a sensitive and supportive manner. It may not always be possible to speak to the same Helpline Practitioner each time a call is made.